Terms and Condition

Effective Date	1st July 2026
Version	1.0
Governing Law	Laws of Malaysia
Services Covered	IT Solutions \| Digital Campaigns \| Creative Services \| Hardware
Contact	cs@lmnrx.com

IMPORTANT: Please read these Terms and Conditions carefully before using this Platform. By registering, listing, engaging a Service Provider, or otherwise using this Platform, you agree to be bound by these Terms. If you do not agree, do not use this Platform.

1. About Us

Luminarix Sdn Bhd (Company Registration No. 202501044753 (1646161-D)), with its registered address at No. 36B Jalan Tun Mohd Fuad 2, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Wilayah Persekutuan, Malaysia (“we”, “us”, or “our”), operates an online marketplace that connects businesses and individuals seeking technology and digital services (“Clients”) with verified service providers and hardware vendors (“Service Providers”).

The Platform facilitates connections across four service verticals: IT Solutions, Digital Campaigns, Creative Services, and Hardware. We act solely as an intermediary marketplace. We are not a party to any service or supply agreement between Clients and Service Providers unless expressly stated otherwise.

2. Definitions

In these Terms, the following definitions apply:

“Platform” means the website at www.lumihive.shop, mobile application, and all related services operated by us.
“User” means any person who accesses the Platform, whether as a Client, Service Provider, or visitor.
“Client” means a business or individual who uses the Platform to discover, engage, or purchase from Service Providers.
“Service Provider” means a business or individual registered on the Platform to offer IT Solutions, Digital Campaigns, Creative Services, or Hardware.
“Listing” means any service package, product, or offering posted by a Service Provider on the Platform.
“Engagement” means a confirmed agreement between a Client and a Service Provider for the delivery of a service or supply of hardware facilitated through the Platform.
“Deliverable” means any work product, output, or tangible item produced or supplied by a Service Provider under an Engagement.
“IT Solutions” means services including software development, system integration, cybersecurity, cloud services, IT infrastructure, and managed IT support.
“Digital Campaigns” means services including digital advertising, search engine marketing (SEM), social media management, email marketing, and performance marketing.
“Creative Services” means services including graphic design, branding, UI/UX design, video production, photography, and content creation.
“Hardware” means physical technology products including computers, networking equipment, peripherals, servers, and related devices.
“Content” means all text, images, portfolios, descriptions, and materials uploaded or submitted by Users to the Platform.
“PDPA” means the Personal Data Protection Act 2010 of Malaysia.
“CPA” means the Consumer Protection Act 1999 of Malaysia.
“Intellectual Property Rights” means all copyright, trademarks, patents, trade secrets, and other intellectual property rights, whether registered or unregistered.

3. Acceptance of Terms

By accessing or using the Platform, you confirm that:

You have read, understood, and agree to be bound by these Terms and our Privacy Policy;
If you are a Service Provider: you are at least 18 years old, legally authorised to conduct business in Malaysia, and hold all professional licences, registrations, or certifications required for the services or goods you offer;
If you are a Client below the age of 18: you have obtained verifiable parental or guardian consent;
You will comply with all applicable Malaysian laws and regulations in connection with your use of the Platform.

We may update these Terms at any time. Material changes will be communicated via email or Platform notice at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

4. Account Registration

4.1 Creating an Account

To access and use Platform features, Users must register an Account. You agree to:

Provide accurate, complete, and current information during registration, including business registration details where applicable;
Keep your login credentials confidential and not share them with unauthorised parties;
Notify us immediately at cs@lmnrx.com upon becoming aware of any unauthorised access to your Account;
Be solely responsible for all activities conducted under your Account.

4.2 Service Provider Verification

Service Providers must complete our verification process before their Listings go live. Verification may require:

Submission of valid business registration documents (SSM or equivalent);
Proof of relevant professional qualifications, certifications, or licences (e.g., Microsoft, Cisco, Google, or industry-specific credentials);
Portfolio samples or references for Creative Services and Digital Campaign providers;
Any additional documentation we reasonably request to verify competence or legitimacy.

Verification does not constitute our endorsement of any Service Provider’s skills, quality, or reliability. Clients remain responsible for conducting their own due diligence.

4.3 Account Suspension and Termination

We may suspend or terminate any Account, without liability, if:

You breach these Terms or any applicable law;
We receive a valid direction from a regulatory body, court, or law enforcement authority;
Your Account activity poses a risk to the Platform, other Users, or third parties;
Your Account has been inactive for more than 12 consecutive months.

Upon termination, your right to access the Platform ceases immediately. Clauses that by their nature survive termination shall continue to apply, including Clauses 9 (Intellectual Property), 14 (Limitation of Liability), and 20 (Governing Law).

5. Service Provider Obligations

5.1 Listings

Service Providers are solely responsible for their Listings. All Listings must:

Accurately describe the scope, deliverables, timelines, and pricing of the service or hardware offered;
Comply with all applicable Malaysian laws, including the CPA 1999 and the Trade Descriptions Act 2011;
Not misrepresent qualifications, certifications, past work, or client relationships;
Not infringe any third-party Intellectual Property Rights;
Not include any prohibited items or services as set out in Clause 8.

We reserve the right to remove or suspend any Listing at our sole discretion without prior notice.

5.2 Delivery of Services and Hardware

Upon confirmation of an Engagement, Service Providers must:

Deliver services or hardware within the timelines agreed at the point of Engagement;
Ensure all Deliverables meet the standard of quality represented in the Listing;
For Hardware: ensure goods are new (unless explicitly listed as refurbished), properly packaged, and dispatched with adequate tracking;
Communicate proactively with the Client regarding any material delay, change in scope, or issue affecting delivery;
Maintain adequate professional indemnity insurance where services carry material risk to the Client’s business operations.

5.3 Service-Specific Standards

In addition to the general obligations above, the following standards apply by vertical:

IT Solutions: All systems, code, and configurations delivered must be functional, secure, and free from known vulnerabilities at the time of handover. Service Providers must not introduce malicious code or backdoors.
Digital Campaigns: Service Providers must comply with all platform advertising policies (e.g., Meta, Google), applicable advertising standards, and the Malaysian Communications and Multimedia Content Code. Guaranteed performance outcomes (e.g., specific ROI or conversion rates) must be clearly qualified in Listings.
Creative Services: Unless otherwise agreed in writing, all original works created under an Engagement are subject to the intellectual property provisions in Clause 9.3. Service Providers must ensure all third-party assets used are properly licensed.
Hardware: Service Providers must comply with SIRIM certification requirements and other applicable Malaysian product standards for hardware sold on the Platform.

5.4 Revisions and Acceptance

Service Providers must include a clear revision and acceptance policy in their Listings, specifying the number of revision rounds included and the process for Client sign-off on Deliverables. Disputes regarding revision scope are subject to Clause 11.

5.5 Prohibited Conduct

Service Providers must not:

Solicit Clients to transact outside the Platform to circumvent our processes or fees;
Misrepresent their identity, qualifications, or the capabilities of their team;
Artificially inflate their ratings or solicit fake reviews.

6. Client Rights and Obligations

6.1 Engaging a Service Provider

When confirming an Engagement, Clients agree to:

Provide timely, accurate, and complete project briefs, assets, and feedback necessary for the Service Provider to deliver;
Make payments in accordance with the agreed terms at the point of Engagement;
Not unreasonably withhold sign-off or acceptance of Deliverables that materially conform to the agreed scope;
Not raise disputes without a genuine and legitimate basis.

6.2 Consumer Rights

Nothing in these Terms limits or excludes any rights Clients hold as consumers under the CPA 1999 or other applicable Malaysian consumer protection legislation, including the right to:

Receive services that are performed with reasonable care and skill;
Receive hardware that is of satisfactory quality, fit for purpose, and as described;
Seek a remedy for services or goods that do not conform to their description or are defective;
Refer unresolved complaints to the Tribunal for Consumer Claims Malaysia.

6.3 Client Conduct

Clients must not submit false, malicious, or defamatory reviews, or engage in conduct intended to harm a Service Provider’s reputation without legitimate basis. Clients are responsible for providing lawful and accurate project instructions; Service Providers are not liable for Deliverables that faithfully execute unlawful or incorrect Client briefs.

7. User Content

By submitting Content to the Platform (including portfolio work, service descriptions, and reviews), you:

Warrant that you own or have the necessary rights to submit such Content and that it does not infringe any third-party rights;
Grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and distribute the Content for the purposes of operating and promoting the Platform;
Acknowledge that we may moderate, edit, or remove Content that violates these Terms without notice.

We do not claim ownership of your Content. This licence terminates when you delete your Content or close your Account, subject to any Content already distributed or cached in backup systems.

8. Prohibited Services, Goods, and Conduct

8.1 Prohibited Listings

Service Providers must not list, and Clients must not engage or procure:

Services or software that facilitate hacking, unauthorised system access, surveillance, or any illegal activity;
Counterfeit software licences, pirated digital content, or hardware that infringes Intellectual Property Rights;
Services designed to produce misleading advertising, fake reviews, or deceptive marketing materials;
Hardware that does not comply with applicable Malaysian safety and certification standards (e.g., SIRIM);
Any services or goods the supply of which is prohibited under Malaysian law.

8.2 Prohibited Conduct

All Users must not:

Use the Platform for any unlawful, fraudulent, or deceptive purpose;
Post Content that is defamatory, obscene, harassing, or discriminatory;
Attempt to gain unauthorised access to any part of the Platform or another User’s Account;
Introduce malware, ransomware, or any harmful code to the Platform;
Scrape or harvest data from the Platform without our prior written consent.

Violations may result in Account suspension, permanent removal, and referral to relevant authorities including the Royal Malaysia Police or the Malaysian Communications and Multimedia Commission (MCMC).

9. Intellectual Property

9.1 Platform IP

All Intellectual Property Rights in the Platform, including its software, design, trademarks, and brand elements, are owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely for its intended purpose.

9.2 Pre-existing IP

Each party retains ownership of all Intellectual Property Rights in materials, tools, methodologies, or code that existed prior to an Engagement (“Background IP”). Nothing in these Terms or any Engagement transfers Background IP unless explicitly agreed in writing between the Client and Service Provider.

9.3 Deliverable IP

Ownership of Intellectual Property Rights in Deliverables created under an Engagement is governed by the written agreement between the Client and the Service Provider. In the absence of an express written agreement:

For bespoke Creative Services and IT Solutions: ownership of Deliverables vests in the Service Provider until full payment is received, upon which it transfers to the Client, subject to any Background IP licence.
For Digital Campaigns: campaign assets created specifically for the Client transfer to the Client upon full payment; platform accounts, templates, and methodologies remain the property of the Service Provider.
For Hardware: title to goods passes to the Client upon full payment and delivery.

The parties are strongly advised to execute a separate written agreement governing IP ownership, confidentiality, and licensing for each significant Engagement.

9.4 Takedown Requests

If you believe any Content on the Platform infringes your Intellectual Property Rights, please contact us at legal@lmnrx.com with full particulars of your claim. We will review and respond to valid notices in accordance with applicable law.

10. Reviews and Ratings

The Platform allows Clients to submit reviews and ratings upon completion of an Engagement. Reviews must:

Be based on genuine first-hand experience with the Service Provider;
Be honest, factual, and not contain false statements or personal attacks;
Not be submitted in exchange for payment, discounts, or other incentives.

We reserve the right to remove reviews that violate these Terms. Service Providers must not offer incentives for positive reviews or take retaliatory action against Clients for negative reviews.

11. Disputes Between Clients and Service Providers

We provide a dispute resolution mechanism accessible via our Help Centre. The process is as follows:

The Client or Service Provider raises a dispute through the Platform within 30 days of the relevant event;
Both parties are notified and given 5 business days to resolve the matter directly;
If unresolved, the Company reviews the evidence submitted by both parties and issues a determination within 10 business days;
Company determinations are final on Platform-level matters (e.g., refund eligibility), subject to any rights under the CPA 1999.

We are not responsible for mediating the substantive terms of any Engagement. Clients and Service Providers are encouraged to document all project scope, timelines, and revision terms in writing before commencing work.

12. Privacy and Personal Data

We are committed to protecting your personal data in compliance with the Personal Data Protection Act 2010 (Malaysia). The collection, use, and disclosure of your personal data are governed by our Privacy Policy, available at www.lumihive.shop.

Service Providers who access Client personal data through the Platform must handle such data in strict compliance with the PDPA 2010 and must use it only for the purpose of fulfilling the relevant Engagement. Service Providers must not retain, sell, or disclose Client data to third parties without the Client’s explicit consent.

13. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by Malaysian law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

The Platform will be uninterrupted, error-free, or free from security vulnerabilities;
Any Service Provider listed on the Platform possesses the qualifications, skills, or capabilities represented in their Listing;
Deliverables will meet the Client’s expectations beyond what is expressly agreed in the Engagement.

We are not a party to any Engagement and accept no responsibility for the quality, timeliness, legality, or fitness for purpose of any services rendered or hardware supplied by Service Providers.

14. Limitation of Liability

To the maximum extent permitted under applicable Malaysian law:

Our total aggregate liability to any User for any claim arising from or relating to these Terms or use of the Platform shall not exceed MYR 500 or the total value of the relevant Engagement, whichever is greater;
We shall not be liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profits, data, business opportunity, or reputation, even if we have been advised of the possibility of such loss.

Nothing in this Clause excludes liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be limited or excluded under Malaysian law, including consumer rights under the CPA 1999.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its directors, officers, employees, and agents from and against any claims, liabilities, losses, and costs (including reasonable legal fees) arising from:

Your use of or access to the Platform;
Your Content, Listings, or Deliverables;
Your breach of these Terms or any applicable law;
Any claim by a third party that your Deliverables or Content infringe their Intellectual Property Rights;
Any dispute between you and another User arising from an Engagement.

16. Confidentiality

In the course of an Engagement, each party may disclose confidential information (including business plans, technical specifications, campaign strategies, and proprietary data) to the other. Each party agrees to:

Hold all confidential information in strict confidence and not disclose it to any third party without the disclosing party’s prior written consent;
Use confidential information solely for the purposes of the relevant Engagement;
Apply at least the same degree of care to protect confidential information as it applies to its own confidential information, but in no event less than reasonable care.

These obligations do not apply to information that is or becomes publicly available through no breach of these Terms, or that is required to be disclosed by law or regulatory authority.

17. Third-Party Tools and Platforms

The Platform may integrate with or reference third-party tools, software, and advertising platforms (including Google, Meta, and other technology providers). We are not responsible for the availability, terms, or performance of any third-party platforms. Service Providers who utilise third-party tools in delivering their services do so at their own risk and remain solely responsible for compliance with the relevant third party’s terms of service.

18. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms where such failure results from events beyond their reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, cyberattacks, government action, or telecommunications infrastructure failure. The affected party must notify the other as soon as practicable and use reasonable efforts to minimise the impact.

19. Amendments

We reserve the right to amend these Terms at any time. Material changes will be communicated via email or prominent Platform notice at least 14 days before taking effect. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

If you do not agree to amended Terms, you must stop using the Platform before the effective date and may request account closure by contacting cs@lmnrx.com.

20. Governing Law and Dispute Resolution

20.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia, without reference to conflict of law principles.

20.2 Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be resolved as follows:

Raise the matter with our support team at cs@lmnrx.com; we aim to respond within 5 business days;
If unresolved, escalate to our management team for review, with a response within 14 business days;
If still unresolved, either party may refer the dispute to mediation administered by the Asian International Arbitration Centre (AIAC), Kuala Lumpur;
Failing mediation, the parties submit to the exclusive jurisdiction of the courts of Malaysia.

20.3 Consumer Tribunal

Nothing in this Clause restricts the right of a Client who is a consumer to bring a claim before the Tribunal for Consumer Claims Malaysia under the CPA 1999.

21. Severability and Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on the Platform, constitute the entire agreement between you and us relating to your use of the Platform and supersede all prior agreements on the same subject matter.

If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force. A failure by us to enforce any provision shall not constitute a waiver of our right to enforce it at a later time.

22. Contact Us

For queries, complaints, or notices relating to these Terms, please reach us at:

Company Name	Luminarix Sdn Bhd 202501044753 (1646161-D)
Registered Address	No. 36B Jalan Tun Mohd Fuad 2, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Wilayah Persekutuan, Malaysia
General / Legal Email	legal@lmnrx.com
Customer Support	cs@lmnrx.com +603-30033469
PDPA / Privacy	privacy@lmnrx.com
Operating Hours	Monday – Friday, 9:00 AM – 6:00 PM (MYT)